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        Returns & Exchanges

        Returns & Exchanges

        Right of withdrawal

        You have the right to cancel this contract within twenty-eight days without giving any reason.

        The cancellation period is twenty-eight days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

        In order to exercise your right of withdrawal, you must inform us (Rocaba Verpackung GmbH, Dieselstraße 15, 15370 Fredersdorf, Germany, info@rocabaverpackung.de, phone: 033 439 138 790) written by a letter sent by post , or email) of your decision to cancel this contract. You can use the below sample cancellation form, but this is not mandatory.

        To meet the cancellation deadline, it is required for you to send your communication regarding your right of cancellation before the cancellation period expires.

        Cancellation process

        If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of the additional costs such as express delivery). We will refund the payed charges within fourteen days from the day on which we received notification of your cancellation of this contract. The funds will be refunded to the same account as used in the original payment to us. We will not charge you any refund fees or processing fees. We can refuse the refund until we have received the goods back in full or until you have provided proof of delivery that the sent the goods have been received from us, whichever is the earlier.

        You must return or hand over the goods to us immediately and in any event no later than twenty-wight days from the date on which you inform us of the cancellation of this contract. You bear the direct costs of returning the goods. We will also remain the right to deduct from refund any loss in value of the goods if this has incurred due to: handling by you or your chosen courier or you have returned us less units as per original delivery to you.

        The right of cancellation does not apply for the following contracts:

        For any orders on which products have been manufactured to meet customers specified requirements (e.g products manufactured in customer specified sizes, printed products or products with other forms of customer designs).

        Return form

        (If you want to cancel the contract, please fill out this form and send it back us.)

        - To Rocaba Verpackung GmbH, Dieselstraße 15, 15370 Fredersdorf, info@rocabaverpackung.de

        - I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following products (*)

        - Ordered on (*) / received on (*)

        - Name of the consumer (s)

        - Address of the consumer (s)

        - Signature of the consumer (s)

        - date

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